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Privacy & Security


When you register with us at you are providing us with personally identifiable information about yourself. 
This information is used;
- To allow you to access areas of our website. 
- To allow you to receive email newsletters. 
- To enable us to deliver your Xado order to you

This information is provided at your discretion however to gain access to certain areas of the website and the associated services this information may be mandatory. Other information that we collect is in the form of aggregated data. This is not personally identifiable and is not associated with your personal information in any way. Our systems gather this information in order to track traffic through our site. Any information that our system collects about you will not be sold or passed on to any third parties and is protected by this policy and in accordance with the Privacy Act 1993. Please visit for more info on this act.

Gathered information about you will only be used for the following purposes:

1. To identify you and allow you secure access to your shopping history and user profile. 
2. To effectively operate and administer the Website and make improvements. 
3. For us to be able to communicate with you for any purpose relating to your use of our website and its services. 
4. To process purchase transactions that you might make through our website. 
5. To assist us in any marketing or promotional campaigns that we may implement.
6. To delivery XADO products to you via couriers


Cookies are short pieces of data used by web servers to help identify web users. A small file called a 'cookie' will reside in your web browser to help you use our site. The information that we receive from cookies does not allow us to personally identify you but provides details of your IP address, the computer platform and browser that you use and from which domain you entered our site from. This information allows you to browse through our site with only having to log on once and it also enables us to keep your shopping bag contents updated for the duration of your visit. If you have any queries about how our system works or would like more info please feel free to contact us - we are happy to help!


We take your payment and security very seriously, when you pay us using your Visa or Master Card we do not keep or have access to any of your credit card details.

For your online security and safety, when you finalise your shopping cart you will be redirected to a special secured page on the DPS secured website where you enter your credit card details, the hosted payments page you are re-directed to is secured by an SSL certificate so your transaction is 100% secure and safe.

The hosted payment system we use is 3D Secure and complies with the "Verified by VISA" and "MasterCard SecureCode" security requirements for your online safety

The DPS hosted and secure system completes the authorisation with your bank and then sends us an authorisation number (not your credit card details!) and we send your ODAX order to you.. simple!

(Once your payment is authorised via the DPS secure payments website you will be directed back to our website so you can continue to browse our XADO product range).

If you have any questions regarding security of your payment please contact us.

Please note that we will NEVER contact you in anyway and ask you for your credit card number or security code, if you ever receive any email or phone call from someone saying they are us & asking you for these details you should REFUSE and immediatley contact your bank & then please also phone us on 09 634-0065.